1. Information We Collect
Deskora is an Indian online retail brand offering workspace accessories. When you submit an enquiry through our contact form or place an order request on our site, we collect only the personal information necessary to assist you and deliver your products:
- Full Name: To address you personally and identify your order.
- Email Address: To send order confirmation notes, tracking updates, and direct support replies.
- WhatsApp / Phone Number: To coordinate pan-India courier delivery and resolve address queries quickly.
- Delivery Address & PIN Code: To ship your items accurately to your home, hostel, or workplace across India.
- Enquiry Message & Notes: To answer your specific questions regarding product dimensions, setup recommendations, or bulk orders.
Payment Security Notice: We do not ask for or collect credit card numbers, debit card details, net banking credentials, or UPI PINs on this website.
2. Why We Collect Your Data
Your details are gathered exclusively for genuine customer service and fulfillment purposes:
- To verify order requests and coordinate doorstep shipment with domestic couriers across India.
- To answer customer support messages submitted via our website form.
- To provide delivery tracking status and process 7-day product replacements when requested.
3. We Do Not Sell Your Data
We operate on honesty and customer trust. We never sell, rent, monetize, or trade your personal information with third-party marketers, advertisers, or external lead databases.
Your shipping details are shared only with our trusted domestic logistics partners (such as Blue Dart, Delhivery, and DTDC) solely to deliver your package to your doorstep.
4. Data Retention & Your Rights
We retain customer contact details only as long as necessary for order fulfillment, warranty/replacement tracking, and tax record compliance. You have the right to request a copy of the information we have on file, update your details, or ask for complete deletion of your records at any time.
5. How to Contact Us
If you have any questions about this Privacy Policy, wish to update your details, or want to make a data deletion request, please reach out directly: