1. Our 7-Day Guarantee
Every Deskora item is built for daily durability. If your order arrives physically damaged during transit, defective in function, or incorrect compared to what you requested, we provide a 100% free replacement within 7 calendar days of delivery.
2. What Qualifies for a Free Replacement
We cover the following issues without hassle:
- Transit Damage: Scratches, bent aluminium frames, cracked wooden joints, or torn desk mat surfaces incurred during courier handling.
- Manufacturing Defects: Loose hinges, uneven levelling, non-functioning parts, or missing hardware.
- Wrong Item Received: Incorrect colour, size, or model delivered to your address.
3. How to Request Your Replacement
Our replacement process is straightforward and does not require complex paperwork:
- Step 1: Email us at deskoraprofessional@gmail.com within 7 days of receiving the package.
- Step 2: Mention your Full Name, Mobile Number, and the Product Name.
- Step 3: Attach 1 or 2 clear photos (or a short video) showing the damage or defect.
4. Verification & Free Reverse Pickup
Once our team reviews your email (typically within 24 to 48 hours), we arrange:
- Zero-Cost Courier Pickup: Our courier partner picks up the damaged item from your doorstep.
- Fresh Replacement Dispatch: A brand-new unit is dispatched promptly with fresh tracking updates shared via WhatsApp and email.
5. Support Contacts
Reach our customer care team anytime for assistance with active replacement requests: